ABOUT US: STAFF
We believe a high staff/resident ratio is key to a happy home.
Higher staffing levels ensure that residents receive person-
centred care have more satisfying social interactions,
experience healthy ageing and a better quality of life.
It also means that residents are able to access attention
when they need rather than waiting on care staff to be free.
Additionally, it means that residents are encouraged to move
more, and are at a reduced risk of things such as bed sores, accidents, or distress if there are people around to be on hand. As an independent charity care home, Richmond House is able to tailor the staffing needs around the residents in the home – not the other way around. Richmond House aim to operate on a staffing level of 1:3 or 1:4 – this means 1 member of care
staff per 3-4 residents (this does not include activity, domestic and auxiliary staff).
All our Senior Care Assistants are required to have an SVQ 3 in Health & Social Care, and all Care Assistants must undertake an SVQ 2. Our staff also regularly undertake training in a wide range of subjects including medication, dementia, manual handling, continence, palliative care and fire
safety. The management of Richmond House is overseen by our Board of Trustees, each of whom
have a particular interest in Richmond House. The daily running of the home and the overall care
of our residents is overseen by our Manager and Deputy Manager (Both SSSC Registered Managers).
We also have an Activities Coordinator (we are a NAPA registered organisation) who provides and organises a wide range of activities for residents during the week. This includes both group and one-to-one activities. Our Activity Programme varies from week-to-week but includes activities such as craft, concerts, bus trips, interaction with other local community groups (e.g. Soroptomists, LOGOS Youth Project, Songbirds, etc.) Our staff love to socialise with our residents too and we hold staff and resident 'social afternoons' where all can get together for an afternoon of fun games and socialising.
TEAM
As a Healthcare Professional Stacy has gained a wealth of experience providing care and support to elderly people and those living with dementia. A knowledgeable and dedicated leader, she is passionate about delivering the highest standards of care and quality of life to all at Richmond House.
Karen has been our Community Services Co-ordinator since January 2023. Karen has worked in the care industry for the last 20 years starting off in homecare and then to residential care. There is nothing Karen likes more than walking, chatting and making people smile.
Suzie has worked at Richmond house for 17 years. She loves the variety that the job brings and getting to know all of the residents as they come into the home. Suzie ensures that there is never a dull moment when she is around.
Leah is a passionate and motivated individual with a drive for excellence and has a keen eye for detail, with 10 years’ experience in the Care Industry, including three years of management experience. Leah has always enjoyed being able to make a difference to people when they most require support and care which is one of the main reasons Leah joined our team here at Richmond House.
Stacey has worked in care homes from the age of 18. She has a vast knowledge of caring for the elderly in particularly, those living with dementia. Stacey enjoys working at Richmond House due to the small family feel, this enables us to care for our residents to a high standard. We know each individual resident very well. This is one of the many reasons our team can provide care and support that is second to none.
